FAQ - Frequently Asked Questions

Upon placing and completing your order, your items will be dispatched and delivered to the delivery address as quickly as possible, and within 5 business days of receipt of the order.

For packages over a certain volume, Danske Fragtmænd always delivers. This applies, for example, to brooms assembled with the handle. If you order the broom head separately and the handle as a separate item, we can ship with GLS.

When choosing your nearest pickup location, enter your postal code, and the closest pickup locations will become available.

If you would like to have your package shipped outside of Denmark, please contact us via ba@blindes-arbejde.dk or by phone at +45 38 38 00 29.

If you experience problems completing your payment, it may be that the system is not working with your internet browser. Try using the Chrome or Firefox browsers.

If you find that your payment is declined, it may be because the physical NemID card is no longer used for online purchases. Going forward, the MitID key app, MitID Code Viewer, or MitID Code Reader must be used, or a personal password of your own choosing, together with a one-time SMS code. Your personal password must be created through NETS' website. Please contact your own bank if your card is not set up for this system. However, you are always welcome to call us for guidance on the phone: +45 38 34 33 88

When you want to use a discount code, enter the code in the Discount coupon code field and then click Apply discount coupon.

If you wish to cancel your purchase, please contact us by email at mf@blindes-arbejde.dk or by phone at 38 38 00 29.

Chair caning cannot be ordered online. Please call +45 23 84 13 64 to schedule an appointment.