Terms and conditions for sales to private individuals

Terms and conditions for purchases in the webshop Blindesarbejde.dk.

1. General

Den Erhvervsdrivende Fond Blindes Arbejde
Tomsgårdsvej 17-19, 3rd floor
2400 Copenhagen NV
Denmark
CVR no. (Danish company reg. no.): 78 06 91 12

Phone: +45 38 34 33 88
Email: ba@blindes-arbejde.dk

These terms and conditions apply to purchases made as a private customer on Blindesarbejde.dk.

Business customers are referred to our General terms for business customers (B2B).

2. Purchase and payment

2.1 Buying on Blindesarbejde.dk

When you have placed an order on Blindesarbejde.dk, you will automatically receive an order confirmation by email.

If, contrary to expectations, an item is out of stock, we will let you know the expected delivery time as soon as possible after receiving your order.

2.2 Prices and payment

All prices in the webshop are in Danish kroner (DKK) including VAT.

You can use the following payment methods in our webshop:

• Dankort
• Visa/Dankort
• Mastercard
• MobilePay

There is no fee for paying with the payment methods above.

When you pay with Dankort, Visa/Dankort, Mastercard or MobilePay, the amount is only charged when your order is shipped from Blindes Arbejde.

If you pay with Visa or Mastercard, the amount is reserved on your card or account straight away. The amount stays reserved until we charge it when your order is shipped, or until the reservation is released under the agreement with your card issuer.

3. Shipping and delivery

Once your order is complete, we will ship your items as soon as possible. The expected delivery time in Denmark is normally 2–5 working days from when we receive your order.

Delivery may take longer for made-to-order items and for items shipped outside Denmark.

If, contrary to expectations, there is a delay, an item is sold out, or something else affects our ability to deliver your order, we will contact you by email or phone.

3.1 Shipping methods and prices

• PostNord – parcel locker: DKK 45 / Free shipping on orders over DKK 400
• PostNord – home delivery: DKK 62 / Free shipping on orders over DKK 400
• GLS – parcel shop: DKK 50 / Free shipping on orders over DKK 400
• GLS – home delivery: DKK 72 / Free shipping on orders over DKK 400
• Pickup at Tomsgårdsvej 19, Copenhagen NV: Free

If you choose pickup at Tomsgårdsvej, you can collect your order Monday to Friday during our opening hours.

4. Right of withdrawal

You have a 14-day right of withdrawal when you shop in our webshop. The withdrawal period runs from the day you receive the item.

If you want to withdraw from your purchase, you must let us know no later than 14 days after you received the item. You can use our withdrawal form or send us an email at ba@blindes-arbejde.dk using our standard withdrawal form.

Once you have told us that you want to withdraw from the purchase, the item must be returned no later than 14 days after your notice.

The item can be sent or delivered to:

Fonden Blindes Arbejde
Tomsgårdsvej 19, 3rd floor
2400 Copenhagen NV
Denmark

You pay the direct costs of returning the item and bear the risk for the item during return shipping.

You are liable for any reduction in the value of the item if it has been handled more than necessary to establish its nature, characteristics and functioning. You may examine the item as you would in a physical shop, but not use it. If the item has been used, you may only get part of the purchase price back, or none of it, depending on the item's value.

If we find that the conditions for the right of withdrawal are not met, or that an amount must be deducted because of reduced value, we will contact you by email with our reasons.

If you withdraw from your purchase, we will refund the purchase price and the cost of our cheapest standard delivery. Any extra costs from choosing a more expensive delivery method will not be refunded.

The refund is made no later than 14 days after we have received your notice of withdrawal, and as a rule using the same payment method you used for the purchase. We may withhold the refund until we have received the item back, or until you have shown that it has been returned.

Read more under Right of withdrawal.

5. Complaints about faulty items

You have a 2-year right to complain about items bought from us. This covers faults and defects in the item and does not cover normal wear and tear or damage caused by incorrect use or lack of maintenance.

If you discover a fault or defect, you must contact us. If you contact us within 2 months of discovering the fault or defect, your complaint is made in time. Remember to keep your receipt or invoice as proof of purchase.

If the complaint is justified, depending on the situation the item may be repaired or replaced, or you may get a price reduction or your money back.

If the item has to be sent back to us, we will refund the shipping costs for a justified complaint. The item must be packed securely, and you should keep the receipt for the shipment.

If you want to make a complaint about your purchase, contact us at ba@blindes-arbejde.dk.

6. Right to complain to an external body

We aim to find good solutions for all customers. If we do not succeed, a complaint can be submitted to the relevant complaints board, if the conditions for this are met. See more at Forbrug.dk.

If we cannot find a solution, you can send a complaint to Nævnenes Hus (the Danish Board of Appeal), Toldboden 2, 8800 Viborg, Denmark, via the Nævnenes Hus complaints portal.

To make a complaint, the item or service you are complaining about must meet the current amount limits for consumer complaints.

There is a fee for having the complaint processed.

7. Personal data and cookies

When you shop in our webshop, we process the information needed to complete your order and deliver your items, including your name, address, phone number and email address.

We use cookies on our website. On your first visit you can choose which optional cookies to accept or reject. You can change or withdraw your consent at any time in our cookie settings.

You can read more about how we process and protect your personal data, our use of cookies and your rights under Personal data and cookies.